FAQ

General FAQs

1. What types of bags and backpacks do you offer?
   We offer a wide range of products including backpacks, messenger bags, duffle bags, sling bags, laptop briefcases, and travel holdalls for men and women.

2. Are your bags suitable for work, travel, or everyday use?
   Yes, our collection includes bags designed for various purposes such as commuting, business trips, gym, weekend getaways, and outdoor adventures.

3. What materials are used in your products?
   Our bags are crafted from high-quality materials such as durable nylon, Oxford fabric, Eco-leather, and water-resistant coatings.

4. Do you have anti-theft features in your bags?
   Many of our bags include anti-theft features such as hidden zippers, lockable compartments, and secure pockets.

5. Are your bags waterproof or water-resistant?
   Most of our bags are made with water-resistant materials to keep your belongings safe during light rain or splashes.

Product-Specific FAQs

6. What size laptops do your laptop bags support?
   Our laptop bags accommodate various sizes, from compact models for 13” laptops to larger designs for 16” or more. Check the product description for exact specifications.

7. Do you offer backpacks with USB charging ports?
   Yes, many of our backpacks come with built-in USB ports for convenient on-the-go charging. Power banks are sold separately.

8. Do your duffle bags have a separate shoe compartment?
   Several of our duffle bags feature a dedicated shoe compartment to keep your footwear separate from other belongings.

9. Are your bags airline carry-on compliant?
   Many of our bags are designed to meet airline hand luggage size restrictions. Refer to product details for dimensions.

10. Do you offer convertible bags that can be used as backpacks?
    Yes, we have versatile bags that can be converted between backpack, duffle, and messenger styles.

Order and Shipping FAQs

11. How do I place an order?
    Simply browse our website, select the bag you like, add it to your cart, and proceed to checkout.

12. Do you offer international shipping?
    Yes, we ship to most countries worldwide. Shipping fees and delivery times vary by location.

13. What is your return and exchange policy?
    We offer a 30-day return policy for unused items in their original condition. Contact our support team for assistance.

14. How long will it take to receive my order?
    Orders are typically processed within 1–2 business days and delivered within 5–7 business days, depending on your location.

15. Can I track my order?
    Yes, once your order is shipped, you will receive a tracking number to monitor your delivery status.

Customer Support FAQs

16. How can I contact customer service?
    You can reach us via email, live chat, or phone during our business hours. Visit our Contact Us page for details.

17. Do you offer warranty on your products?
    Yes, most of our bags come with a 1- to 3-year manufacturer warranty. Check the product page for specific warranty details.

18. Can I customise a bag or order in bulk?
    We currently do not offer customisation, but we provide bulk discounts for large orders. Contact us for more information.

19. Do you provide care instructions for your bags?
    Yes, care instructions are included with each bag to help you maintain its quality and durability.

20. What payment methods do you accept?
    We accept major credit cards, PayPal, and other secure payment options.